Appointment
Please be aware that all treatment times stated are inclusive of consultation and preparation time. For your safety and wellbeing a consultation card must be completed on your first visit so please arrive 10 minutes early to allow for this.

Payment Terms
A deposit is required for all group and package bookings. Please note: if you cancel a group or package booking within 24 hours of your booking you will loose your deposit.

Refunds and Exchanges
Products must be returned unused, unopened with their seal intact and in the same conditions they were originally purchased. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.

Health
Please notify us on booking if you are pregnant so that we are able to adapt the treatment for your needs. Please also inform your therapist of any medical condition prior to your treatment as some treatments may not be appropriate for you.

Price Alteration
We reserve the right to alter prices without prior notice.

Personal Items
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

Patch Testing
Patch testing is required for clients who have never had eyelash tinting.

Data Security
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would like to send you details of events and special promotions. If you would rather not receive these please let us know.

Gift Vouchers
Gift Vouchers cannot be redeemed for cash, sold or transferred. Your must bring along your voucher to your appointment.